Return Policy

Return & Refund Policy – Intubation Healthcare Inc.

At Intubation Healthcare Inc., customer satisfaction is our highest priority. We are committed to providing high-quality medical instruments and disposables with a smooth and transparent return process. If you are not completely satisfied with your purchase, we’re here to help.

✅ Return Eligibility

  • Returns are accepted within 30 days of the original purchase date.
  • Items must be unused, unopened, and in their original packaging.
  • Products must be in the same condition as received.
  • Used, opened, or sterilized products are not eligible for return unless proven defective upon delivery.

⚠️ Important: Products that have been used and later claimed to be defective cannot be returned. Only unused items reported as faulty upon delivery may qualify for a refund or replacement.

🌍 International Returns (Including Canada & Australia)

  • We accept returns from all countries we ship to, including Canada, Australia, and more.
  • International customers must follow the same return conditions as above.
  • Customers outside the U.S. are responsible for return shipping costs, unless the item is defective or there was an error on our part.
  • All returned items must be shipped back to our U.S. facility.

🔁 How to Initiate a Return

To request a return, please contact our support team:

Please include the following details:

  • Order number
  • Product name or SKU
  • Reason for return
  • Photos (if applicable)

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service and keeping proof of shipment.

💳 Refunds

  • Once your return is received and inspected, you’ll be notified of approval or rejection.
  • If approved, your refund will be processed within 3 business days to your original payment method.
  • Original shipping charges are non-refundable, unless the return is due to our error.

🔄 Exchanges

We do not offer direct product exchanges.
➡️ To receive a different item, please complete the return process and place a new order.

🚫 Non-Returnable Items

  • Used or sterilized products (unless defective on delivery)
  • Custom or personalized items
  • Opened sterile packaging
  • Items marked as final sale

📩 Contact Us

If you have questions about this policy or need assistance with a return:

We’re here to support you and ensure your experience with Intubation Healthcare Inc. is hassle-free and reliable.