Return Policy

Return & Refund Policy – Intubation Healthcare Inc.

At Intubation Healthcare Inc., we are committed to providing high-quality medical instruments and delivering an exceptional shopping experience. If you're not fully satisfied with your purchase, we’re here to help with a smooth and transparent return process.

📦 Return Eligibility

  • Returns are accepted within 30 days of the original purchase date.
  • Items must be unused, unopened, and in their original packaging.
  • Products that are used, opened, or sterilized are not eligible for return, unless found defective upon arrival.

⚠️ Important: Products used and later claimed as defective are not eligible for return. Only unused items found to be faulty at the time of delivery may qualify for a refund.

🌍 International Returns (Canada, Australia & Other Countries)

We accept returns from all countries we ship to, including Canada and Australia.

  • Customers outside the U.S. must follow the same return guidelines.
  • Return shipping costs for international orders are the customer’s responsibility, unless the item is defective or there was an error on our part.
  • Items must be securely packaged to avoid damage during international transit.
  • 🔁 How to Initiate a Return
  • Please contact our customer service team to begin the return process:
  • 📧 Email: sales@intubationhealth.com
    📞 Phone: (352) 995-6400
  • Kindly include the following in your request:
  • Your order number
  • Product name or SKU
  • Reason for return
  • Supporting photos (if applicable)

We will guide you through the process and issue a Return Authorization (RA) number. Please write the RA number clearly on the return package.

🚚 Return Shipping

  • Customers are responsible for return shipping fees, unless the item is defective or the return is due to our error.
  • We strongly recommend using a trackable shipping service and keeping the proof of shipment for your records.

💳 Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 3 business days to your original payment method.
  • Please note: original shipping charges are non-refundable, unless the return is due to our error.

🔄 Exchanges

We do not offer direct product exchanges at this time.
If you wish to receive a different item, please follow the return process and place a new order separately.

🚫 Non-Returnable Items

  • Used or sterilized products (unless proven defective upon arrival)
  • Opened sterile packaging
  • Custom or personalized items
  • Items marked as final sale

💬 Contact Us

If you have any questions about this policy or need help with a return:

📧 Email: sales@intubationhealth.com
📞 Phone: (352) 995-6400

We are here to ensure that your return process is handled professionally and promptly.