Return Policy
Return & Refund Policy – Intubation Healthcare Inc.
At Intubation Healthcare Inc., customer satisfaction is our highest priority. We are committed to providing high-quality medical instruments and disposables with a smooth and transparent return process. If you are not completely satisfied with your purchase, we’re here to help.
✅ Return Eligibility
Returns are accepted within 30 days of the original purchase date.
Items must be unused, unopened, and in their original packaging.
Products must be in the same condition as received.
Used, opened, or sterilized products are not eligible for return unless proven defective upon delivery.
⚠️ Important: Products that have been used and later claimed to be defective cannot be returned. Only unused items reported as faulty upon delivery may qualify for a refund or replacement.
🌍 International Returns Including Canada & Australia
We accept returns from all countries we ship to, including Canada, Australia, and more.
International customers must follow the same return conditions as above.
Customers outside the U.S. are responsible for return shipping costs, unless the item is defective or there was an error on our part.
All returned items must be shipped back to our U.S. facility.
🔁 How to Initiate a Return
To request a return, please contact our support team:
📧 Email: sales@intubationhealthcare.com
📞 Phone: (407) 214-4000
Please include the following details:
Order number
Product name or SKU
Reason for return
Photos, if applicable
🚚 Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
We recommend using a trackable shipping service and keeping proof of shipment.
Approved returns should be shipped to the following return address:
Intubation Healthcare Inc.
10169 Spring Lake Drive
Clermont, Florida 34711
USA
💳 Refunds
Once your return is received and inspected, you’ll be notified of approval or rejection.
If approved, your refund will be processed within 3 business days to your original payment method.
Original shipping charges are non-refundable, unless the return is due to our error.
🔄 Exchanges
We do not offer direct product exchanges.
➡️ To receive a different item, please complete the return process and place a new order.
🚫 Non-Returnable Items
Used or sterilized products, unless defective on delivery
Custom or personalized items
Opened sterile packaging
Items marked as final sale
📩 Contact Us
If you have questions about this policy or need assistance with a return:
📧 Email: sales@intubationhealthcare.com
🌐 Visit: www.intubationhealthcare.com
We’re here to support you and ensure your experience with Intubation Healthcare Inc. is hassle-free and reliable.